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New residents’ survey launches

An online residents’ survey has been launched to help Lancaster City Council monitor satisfaction levels with the local area, the council and some of its services.

Services being monitored include street cleanliness, parks and open spaces, refuse collection and household recycling.

This will be an ongoing survey which will be reviewed on a regular basis and reported annually.

Susan Parsonage, chief executive of Lancaster City Council, said: “The council is keen to continuously improve and to do that we need to know what people think of the services it provides.

“We will then analyse the results and see if changes need to be made in how we do things.

“I’d encourage everyone to take part – by working together we can make a real difference to our communities.”

The results will be monitored to help to review how the council is performing and the results of the questionnaire may prompt further investigation with customers and staff.

The residents’ survey, other service consultation plans and the opportunity to join the Voice Your Views Panel and receive details of future consultations can be found at


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